Refund Policy

Last Updated: July 2026

Our Refund Policy

We want you to be happy with the study materials you get from Exam Uttoron. However, because we primarily sell digital goods (like PDF study guides and online mock tests), we have to be pretty strict about how refunds work. Once a file is downloaded, it can't exactly be returned like a pair of shoes.

Here is the straightforward breakdown of when we do and don't issue refunds.

When You CAN Get a Refund

We're completely fair about this. We will gladly issue a full refund in the following situations:

• Duplicate Purchases: Did your internet glitch and you accidentally bought the exact same PDF twice within a few minutes? Just email us, and we'll refund the accidental extra charge.
• Payment Errors: If our payment gateway (PhonePe) accidentally charges your account but doesn't actually deliver the product to your Exam Uttoron account, we will either manually give you the product or refund your money—your choice.
• Wrong Product Delivered: If you purchased the WBBSE History guide but the system somehow gave you the Geography guide, let us know. We will send you the correct file. If we can't fix it, we'll refund you.

When Refunds Are NOT Possible

Because of the nature of digital files, we cannot offer refunds in these scenarios:

• "I changed my mind": Once you purchase and access a digital file, the sale is final. Please read the product description carefully before buying.
• "This isn't what I expected": We try to be very descriptive about what each PDF contains. If a product says it covers Chapter 1-5, we won't refund you because you wanted it to cover Chapter 6.
• "I didn't pass my exam": Our materials are study aids. We guarantee the quality of our notes, but we cannot guarantee your final exam results. That depends on your hard work!

How to Request a Refund

If your situation falls under the acceptable reasons for a refund, here is what you need to do:

1. Email us at contact@examuttoron.com within 3 days of your purchase.
2. Include your full name, the email address you used to make the purchase, and the exact name of the product.
3. Provide proof of purchase, like your transaction ID or the receipt email.
4. Briefly explain why you need a refund (e.g., "I was charged twice").

The Refund Timeline

Once we receive your email, we'll review it and get back to you within 24-48 hours. If your refund is approved, we will process it back to your original method of payment via PhonePe.

Please note that while we initiate the refund quickly, it can take 7 to 10 business days for the money to actually show up in your bank account, depending on your bank's processing times. We appreciate your patience!